FAQ

Welcome to the HomelyCo Ltd Help Centre. Here you will find answers to the most common questions about orders, delivery, returns and our products.

🛒 Orders

How do I place an order?

Simply browse our website, add your desired products to the basket and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation by email.

Can I modify or cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible. Once an order has been shipped, it can no longer be modified or cancelled.

Do I receive an order confirmation?

Yes. After placing your order, you will receive a confirmation email with your order details.

🚚 Delivery

Do you offer delivery in the UK?

Yes. We currently deliver exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Is delivery free?

Yes. We offer free delivery on all orders, with no minimum purchase required.

How long does delivery take?

Delivery typically takes 3–5 business days. However, this timeframe is an estimate and may vary due to external factors such as weather conditions or peak periods.

Which carriers do you use?

We work with trusted delivery partners including DPD and Royal Mail, depending on the order and destination.

Will I receive tracking information?

Yes, where available, tracking details will be provided once your order has been dispatched.

📦 Products

What types of products do you sell?

We specialise in two main categories:

• 🏡 Healthy Home – Air quality, humidity control and cleaning solutions
• 🐾 Pet Essentials – Dogs, cats, feeding and grooming & travel products

Are your products high quality?

Yes. We carefully select all products to ensure they meet our standards of quality, durability and everyday usefulness.

Do you offer warranty on products?

Warranty coverage may vary depending on the product. Please refer to the product description for specific details.

🔄 Returns & Refunds

What is your return policy?

You can return most items within 30 days of receiving your order, provided they are unused and in original condition.

Who pays for return shipping?

If you change your mind, return shipping costs are the customer’s responsibility (up to £11.50 within the UK).

What if my item is damaged or incorrect?

If your item arrives damaged or incorrect, please contact us immediately. We will arrange a replacement or full refund at no cost to you.

How long do refunds take?

Refunds are processed within 14 calendar days after we receive and inspect the returned item.

💳 Payments

What payment methods do you accept?

We accept major credit and debit cards as well as secure online payment methods available at checkout.

Is my payment secure?

Yes. All payments are processed through secure and encrypted payment gateways to ensure your data is protected.

🌍 About HomelyCo

Where are you based?

HomelyCo Ltd is a UK-based company with registered office in London and operational presence in Birmingham.

What is your mission?

Our mission is to improve everyday living by offering practical, high-quality products for a healthier home and happier pets.

📞 Contact Us

If you need further assistance, our customer support team is here to help.

HomelyCo Ltd