Delivery Policy

At HomelyCo Ltd, we are committed to providing a reliable, transparent and completely free delivery service to all our customers throughout the United Kingdom.

📍 Delivery Area

We currently deliver exclusively within the United Kingdom, including England, Scotland, Wales and Northern Ireland.

🚚 Free Delivery

We offer FREE delivery on all orders, with no minimum purchase required.

No delivery charges will be added at checkout.

📦 Our Delivery Partners

Orders are delivered by one of our trusted delivery partners:

• DPD
• Royal Mail

The carrier is selected based on the delivery destination, parcel size, and operational requirements to ensure the most suitable and efficient service.

⏱ Estimated Delivery Time

The estimated delivery time is 3–5 business days.

This timeframe is provided as an estimate only and may occasionally be extended due to circumstances beyond our control, including high demand periods, public holidays, adverse weather conditions, or transport disruptions.

While we make every reasonable effort to meet these estimates, delivery dates cannot be guaranteed.

📍 Order Tracking

Where available, tracking information will be provided once your order has been dispatched and handed over to the delivery carrier.

You will be able to monitor the progress of your parcel until delivery.

🏠 Delivery Address Responsibility

Customers are responsible for ensuring that all delivery information provided at checkout is complete and accurate.

HomelyCo Ltd cannot be held responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate address details supplied by the customer.

⚠️ Lost or Damaged Parcels

If your parcel arrives damaged, incomplete, or does not arrive within a reasonable time after the estimated delivery period, please contact our Customer Support Team as soon as possible.

Each case will be investigated with the relevant courier. Where appropriate, a replacement or refund will be issued in accordance with our Returns & Refund Policy.

📞 Contact Us

If you have any questions regarding your delivery, please do not hesitate to contact our Customer Support Team.