Returns and refunds policy

At HomelyCo Ltd, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy outlined below.

📦 30-Day Returns

You may return an eligible product within 30 days of receiving your order.

To qualify for a return, the item must be:

• ✔️ Unused and in its original condition
• ✔️ Complete with all accessories and documentation
• ✔️ Returned, where possible, in its original packaging

🚫 Non-Returnable Items

For hygiene, health and safety reasons, certain products cannot be returned once they have been opened, used or damaged after delivery.

Personalised, customised or made-to-order products are also non-returnable unless they are faulty or have a manufacturing defect.

🔄 Returns for Change of Mind

If you wish to return an item because you have changed your mind, you are responsible for the return shipping costs.

For returns within the United Kingdom, return postage will not exceed £11.50.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.

⚠️ Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact our Customer Support team as soon as possible.

Once your claim has been reviewed, HomelyCo Ltd will cover the return shipping costs and, depending on the circumstances, will offer either:

• ✅ A replacement product
• ✅ A full refund

💳 Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued using the original payment method used when placing your order.

Refunds are processed within a maximum of 14 calendar days from either:

• The date we receive the returned goods; or
• The date you provide acceptable proof that the goods have been returned, where applicable.

Please note that it may take additional time for your bank or payment provider to process the transaction and credit the funds to your account.

📋 How to Request a Return

To request a return, please contact our Customer Support team and include the following information:

• 📦 Your order number
• 👤 Your full name
• 📝 The reason for the return

Our team will provide you with the appropriate return instructions and the return address.

📞 Contact Us

If you have any questions regarding returns or refunds, please don't hesitate to contact our Customer Support team.